SMS Delivery Delays to Claro in Brazil from a subset of Twilio Short Codes and Registered Sender IDs

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro in Brazil from a subset of Twilio short codes and registered sender IDs. This incident has been resolved.

Posted Apr 04, 2023 - 15:39 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Claro in Brazil from a subset of Twilio short codes and registered sender IDs. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 04, 2023 - 14:11 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Claro in Brazil from a subset of Twilio short codes and registered sender IDs. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 04, 2023 - 13:27 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).