Flex Insights Dashboard Not Loading for a Subset of Customers

Incident Report for Twilio

Resolved

The issue with Flex Insights Dashboard not loading has been resolved and the Flex Insights Dashboard is operating normally at this time.

Posted Oct 20, 2022 - 18:02 PDT

Update

The issue with Flex Insights Dashboard not loading has been resolved and the Flex Insights Dashboard is operating normally at this time.

Posted Oct 20, 2022 - 18:02 PDT

Monitoring

Flex Insights dashboard is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 20, 2022 - 17:21 PDT

Update

We are still experiencing issues with Flex Insights dashboard not loading for a subset of customers. Our engineers are working with our vendor to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 20, 2022 - 16:39 PDT

Update

We are still experiencing issues with Flex Insights dashboard not loading for a subset of customers. Our engineers are working with our vendor to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 20, 2022 - 15:32 PDT

Update

We are investigating Flex Insights dashboard not loading for a subset of customers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 20, 2022 - 14:28 PDT

Investigating

Our monitoring systems have detected a potential issue with Flex Insights Dashboard. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 20, 2022 - 14:15 PDT

This incident affected: FLEX (Flex Insights).