Busy signal for some Toll Free and Local UK Twilio numbers

Incident Report for Twilio

Resolved

All services are operating normally.

Posted Sep 18, 2017 - 20:18 PDT

Update

At this moment, we are seeing calls complete successfully. Our carrier partner continues to work on resolving the issue entirely. Customers may still be observing short periods of toll free and local UK numbers ringing busy. We will post another update when the fix is fully in place.

Posted Sep 18, 2017 - 19:30 PDT

Identified

We are seeing calls complete successfully for previously impacted phone numbers. Our team is continuing to work with our carrier partner to ensure that the problem has been resolved completely. We will provide another update in 2 hours.

Posted Sep 18, 2017 - 17:09 PDT

Update

We are continuing to work with our carrier partner to resolve the issue with some toll free and local UK numbers ringing busy. We will post another update in 1hr.

Posted Sep 18, 2017 - 16:02 PDT

Investigating

We are working with our carrier partner to investigate an issue with some Toll Free and Local UK numbers ringing busy. We will provide another update in 1hr.

Posted Sep 18, 2017 - 15:04 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1).