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Issues related to Twilio’s Software
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      System Metrics
      SMS Delivery Delays to Altan Redes Network in Mexico
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. This incident has been resolved.
      Posted Sep 27, 2024 - 09:24 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages to Altan Redes Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 27, 2024 - 07:22 PDT
      Update
      We are still experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
      Posted Sep 27, 2024 - 05:21 PDT
      Update
      We are still experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 26, 2024 - 21:23 PDT
      Update
      We are still experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 26, 2024 - 17:36 PDT
      Update
      We continue to experience SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 26, 2024 - 15:37 PDT
      Update
      We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 26, 2024 - 14:36 PDT
      Update
      We are experiencing SMS delivery delays when sending messages to Altan Redes Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Sep 26, 2024 - 14:33 PDT
      Investigating
      Our monitoring systems have detected a potential issue SMS Delivery Delays to Altan Redes Network in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Sep 26, 2024 - 14:27 PDT
      This incident affected: CARRIER NETWORK (SMS Long Code, North America).