Delay in receiving MMS Delivery reports to multiple networks via Subset of short Code

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports when sending MMS to multiple networks on a subset of Twilio Short Codes. This incident has been resolved.

Posted Mar 19, 2022 - 21:20 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending MMS to multiple networks on a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 19, 2022 - 19:20 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending MMS to multiple networks on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 19, 2022 - 15:21 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending MMS to multiple networks on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 19, 2022 - 13:19 PDT

Update

We are experiencing delays in receiving message delivery reports when sending MMS to multiple networks on a subset of Twilio Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 19, 2022 - 12:17 PDT

Investigating

We are investigating a possible delay to MMS Delivery reports.

Posted Mar 19, 2022 - 12:08 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).