Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
MMS Delivery Delays or Failures From US Subscribers to a Subset of Twilio's Short Codes
Incident
Report for Twilio
Resolved
We are no longer experiencing MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. This incident has been resolved.
Monitoring
We are observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 16 hours or as soon as more information becomes available.
Update
We continue observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
After monitoring for some time, we started seeing a degradation of the service. We're experiencing MMS delivery delays or failures from/to US subscribers to a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in MMS delivery delays or failures when sending messages from/to US subscribers to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue experiencing MMS delivery delays or failures from/to US subscribers to a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We are continuing our investigation and have discovered MMS delivery delays or fails from/to US subscribers to a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing MMS delivery delays or failures from US subscribers to a subset of Twilio short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (MMS Short Code, North America).