SMS Delivery Delays from Domestic Registered Sender IDs to Indonesia Hutchison Three

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending messages from domestic registered sender IDs to Indonesia Hutchison Three. This incident has been resolved.

Posted Nov 19, 2020 - 08:36 PST

Update

We continue to monitor the service to ensure a full recovery, and will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 07:52 PST

Monitoring

We are observing recovery in delivery delays when sending messages from domestic registered sender IDs to Indonesia Hutchison Three. We will continue monitoring the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 05:52 PST

Investigating

We continue to receive reports of SMS delivery delays when sending messages from domestic registered sender IDs to Indonesia Hutchison Three. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Nov 19, 2020 - 04:10 PST

Update

We continue to monitor the service to ensure a full recovery and will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 02:24 PST

Monitoring

We are observing recovery in delivery delays when sending messages from domestic registered sender IDs to Indonesia Hutchison Three. We will continue monitoring the service to ensure a full recovery and will provide another update in 60 minutes or as soon as more information becomes available.

Posted Nov 19, 2020 - 00:38 PST

Update

We continue to work with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 19, 2020 - 00:30 PST

Update

We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2020 - 22:30 PST

Investigating

We are experiencing SMS delivery delays when sending messages from domestic registered sender IDs to Indonesia Hutchison Three. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2020 - 21:30 PST

This incident affected: CARRIER NETWORK (SMS, APAC).