SMS Delivery Delays to Multiple Small Networks in the United States for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays SMS delivery when sending messages to multiple small networks in the United States for a subset of short codes. This incident has been resolved.

Posted Sep 04, 2025 - 21:52 PDT

Monitoring

We are observing recovery in SMS delivery when sending messages to multiple small networks in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 04, 2025 - 19:55 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 04, 2025 - 17:20 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 04, 2025 - 15:20 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple small networks in the United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 04, 2025 - 14:24 PDT

Investigating

Our monitoring systems have detected a potential issue SMS delivery delays to multiple small networks in the United States. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 04, 2025 - 14:15 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).