SMS Delivery Delays and Failures over T-Mobile, Metro PCS and Sprint Networks in the US to a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. This incident has been resolved.

Posted Dec 02, 2022 - 14:50 PST

Monitoring

We are observing recovery in SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2022 - 12:57 PST

Update

We are continuing to work with our carrier partner to resolve SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2022 - 10:59 PST

Investigating

We are experiencing SMS delivery delays and failures over US T-Mobile, Metro PCS, and Sprint to a subset of Twilio short codes. We are working with our carrier partners to resolve this issue. We expect to provide another update in X hours or as soon as more information becomes available.

Posted Dec 02, 2022 - 09:54 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).