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        System Metrics

        500 Errors in the Console After Completing Payments Successfully

        Incident Report for Twilio

        Resolved

        The issue with billing for a subset of customers has been resolved, and customers no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is operating normally at this time.
        Posted Sep 22, 2023 - 08:25 PDT

        Monitoring

        We're seeing recovery in the billing for a subset of customers. Customers should no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 22, 2023 - 07:53 PDT

        Update

        We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 1 day or as soon as more information becomes available.
        Posted Sep 21, 2023 - 22:53 PDT

        Update

        We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 21, 2023 - 06:52 PDT

        Investigating

        The previous update was sent by mistake. We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 21, 2023 - 06:38 PDT

        Monitoring

        We're seeing recovery in 500 errors in the Console after completing payments successfully through PayPal payment method. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Sep 21, 2023 - 06:04 PDT

        Update

        We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Sep 21, 2023 - 02:26 PDT

        Update

        We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Sep 20, 2023 - 18:32 PDT

        Update

        We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Sep 20, 2023 - 14:39 PDT

        Update

        We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 20, 2023 - 12:40 PDT

        Update

        We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 20, 2023 - 11:45 PDT

        Investigating

        Our monitoring systems have detected a potential issue with the console potentially showing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Sep 20, 2023 - 10:53 PDT
        This incident affected: TWILIO PLATFORM (Billing).