Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
500 Errors in the Console After Completing Payments Successfully
Incident
Report for Twilio
Resolved
The issue with billing for a subset of customers has been resolved, and customers no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is operating normally at this time.
Monitoring
We're seeing recovery in the billing for a subset of customers. Customers should no longer see 500 errors in the Console after completing payments successfully through different payment methods. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 1 day or as soon as more information becomes available.
Update
We continue to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through different payment methods. We expect to provide another update in 16 hours or as soon as more information becomes available.
Investigating
The previous update was sent by mistake. We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
Monitoring
We're seeing recovery in 500 errors in the Console after completing payments successfully through PayPal payment method. Service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are continuing to investigate the issue with Billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue with billing for a subset of customers. Customers may receive 500 errors in the Console after completing payments successfully through PayPal payment method. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with the console potentially showing 5xx errors. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).