Inbound SMS Failures to a Subset of Twilio Belgium Phone Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing inbound SMS delivery failures to a subset of Twilio Belgium numbers. This incident has been resolved.

Posted Sep 09, 2021 - 19:38 PDT

Monitoring

We are observing recovery in inbound SMS delivery failures to a subset of Twilio Belgium numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2021 - 19:11 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of inbound SMS delivery failures to a subset of Twilio Belgium numbers. While the prefix +324602 is particularly impacted, other number prefixes are potentially impacted. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Sep 09, 2021 - 13:20 PDT

Update

We are continuing to work with our carrier partner to resolve the issue of inbound SMS delivery failures to a subset of Twilio Belgium numbers. While the prefix +324602 is particularly impacted, other number prefixes are potentially impacted. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 09, 2021 - 09:21 PDT

Update

We have identified that Twilio Belgium numbers with the prefix +324602 are particularly impacted for inbound SMS delivery failures. Other number prefixes are potentially impacted. We are continuing to work with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 09, 2021 - 07:20 PDT

Investigating

We are experiencing inbound SMS delivery failures to a subset of Twilio Belgium numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 60 minutes or as soon as more information becomes available.

Posted Sep 09, 2021 - 06:20 PDT

This incident affected: CARRIER NETWORK (SMS, Europe).