MMS Delivery Delays To and From Multiple Networks in the United States for a subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to and from multiple networks in the United States for a subset of short codes. This incident has been resolved.

Posted Nov 04, 2025 - 16:13 PST

Monitoring

We are observing recovery in MMS delivery delays when sending messages to and from multiple networks in the United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 14:13 PST

Update

We are still experiencing MMS delivery delays only to multiple networks in the United States for a subset of short codes, however, we are observing a recovery for MMS from the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 12:32 PST

Update

We are still experiencing MMS delivery delays only to multiple networks in the United States for a subset of Short Codes, however, we are observing a recovery for MMS from the USA. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 04, 2025 - 10:32 PST

Investigating

We are experiencing MMS delivery delays to and from multiple networks in the United States for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 04, 2025 - 09:33 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).