Multilingual Inbound SMS are Parsed Incorrectly, Corrupting the Text

Incident Report for Twilio

Resolved

We are seeing complete recovery from the issue with multilingual inbound sms being parsed incorrectly, corrupting the text and the service is functioning normally at this time.

Posted Jan 06, 2023 - 04:31 PST

Monitoring

We are seeing recovery from the issue with multilingual inbound sms being parsed incorrectly, corrupting the text and are monitoring closely for any changes. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 06, 2023 - 02:31 PST

Update

Our engineers are continuing to investigate an issue with multilingual inbound sms being parsed incorrectly, corrupting the text. Our engineering team is actively investigating. We will update in 16 hours or as soon as we have more information.

Posted Jan 05, 2023 - 23:05 PST

Update

Posted Jan 05, 2023 - 15:12 PST

Update

Our engineers are continuing to investigate an issue with multilingual inbound sms being parsed incorrectly, corrupting the text. Our engineering team has been alerted and is actively investigating. We will update within 4 hours or as soon as we have more information.

Posted Jan 05, 2023 - 11:10 PST

Update

Posted Jan 05, 2023 - 09:02 PST

Identified

Our engineers have identified an issue with multilingual inbound sms being parsed incorrectly, corrupting the text. Our engineering team has been alerted and is actively investigating. We will update within 1 hour or as soon as we have more information.

Posted Jan 05, 2023 - 08:02 PST

Investigating

We've become aware of a potential issue with Flex conversations not recognizing utf-8 encoding for inbound messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 05, 2023 - 06:57 PST

This incident affected: FLEX (Flex Application Platform) and PROGRAMMABLE MESSAGING (SMS).