Inbound Call Failures to a Subset of Twilio Germany Phone Numbers via Telefonica

Incident Report for Twilio

Resolved

The issue affecting inbound calls to Twilio phone numbers in Germany via Telefonica network has been resolved, and the service is functioning normally at this time.

Posted Nov 05, 2021 - 22:57 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio phone numbers in Germany via Telefonica network. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2021 - 20:57 PDT

Update

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 05, 2021 - 20:36 PDT

Update

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 05, 2021 - 18:36 PDT

Update

We are observing a subset of call failures to Twilio phone numbers in Germany via Telefonica network. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 05, 2021 - 17:36 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a subset of Twilio Germany phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Nov 05, 2021 - 17:26 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).