MMS Delivery Delays When Sending to all US Carrier Numbers From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We have confirmed full recovery and that there are no more delays in MMS delivery from a subset of Twilio US short codes to US Carriers. This incident has been resolved.

Posted Oct 13, 2020 - 22:20 PDT

Monitoring

We are seeing improvements and no more delays in MMS delivery from a subset of Twilio US short codes to US Carriers. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 13, 2020 - 21:31 PDT

Update

We are experiencing MMS delivery delays from a subset of Twilio US short codes to US Carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available

Posted Oct 13, 2020 - 21:08 PDT

Update

We are experiencing MMS delivery delays from a subset of Twilio US short codes to US Carriers.Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Oct 13, 2020 - 17:08 PDT

Update

We are experiencing MMS delivery delays from a subset of Twilio US short codes to US Carriers.Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Oct 13, 2020 - 15:10 PDT

Investigating

We are experiencing MMS delivery delays from a subset of Twilio US short codes to US Carriers.Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Oct 13, 2020 - 14:08 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).