Duplicate Messages sent with Autopilot

Incident Report for Twilio

Resolved

Autopilot is operating normally at this time, this incident has been resolved.

Posted Jan 28, 2021 - 10:30 PST

Monitoring

Autopilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 28, 2021 - 10:04 PST

Identified

We are addressing the duplicate messages affecting Autopilot for a small subset of customers. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 28, 2021 - 09:24 PST

Update

We are investigating duplicate messages being sent with autopilot for a small subset of customers. We expect to have an update for you in 1 hour or when more information is available.

Posted Jan 28, 2021 - 08:27 PST

Investigating

Our monitoring systems have detected a potential issue with Autopilot sending duplicate messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 28, 2021 - 08:13 PST