Inbound MMS Delivery Delays - Mobile Originated

Incident Report for Twilio

Resolved

We are no longer experiencing message delays to a subset of Twilio US Phone Numbers, This incident has been resolved.

Posted Dec 17, 2021 - 08:49 PST

Update

We continue to experience message delays to a subset of Twilio US Phone Numbers. Customers may experience latency in receiving MMS messages from various mobile networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 17, 2021 - 05:36 PST

Update

We continue to experience message delays to a subset of Twilio US Phone Numbers. Customers may experience latency in receiving MMS messages from various mobile networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 17, 2021 - 01:40 PST

Update

We continue to experience message delays to a subset of Twilio US Phone Numbers. Customers may experience latency in receiving MMS messages from various mobile networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 16, 2021 - 23:42 PST

Investigating

We are experiencing message delays to a subset of Twilio US Phone Numbers. Customers may experience latency in receiving MMS messages from various mobile networks in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 16, 2021 - 22:42 PST

This incident affected: CARRIER NETWORK (MMS Long Code, North America).