Incorrect Suspended Banner on Console Front Page

Incident Report for Twilio

Resolved

All services impacted by an issue with Twilio Rest API have recovered and are operating as intended. This incident has been resolved.

Posted Jun 22, 2026 - 09:24 PDT

Monitoring

The issue with incorrect Suspended banner when account is not actually suspended now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 22, 2026 - 08:48 PDT

Identified

Our engineers have identified the issue where some customers are incorrect 'Suspended' banner when their account is not actually suspended and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2026 - 07:54 PDT

Investigating

Our monitoring systems have detected a potential issue with some customers seeing incorrect Suspended banner when account is not actually suspended. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Jun 22, 2026 - 07:49 PDT

This incident affected: TWILIO PLATFORM (Other).