Historical Reporting is not Available for some Flex Users of Customers with Enabled Flex Insights

Incident Report for Twilio

Resolved

We have determined that the Historical Data is available now and Flex Insights is operating normally at this time.

Posted Dec 23, 2024 - 08:21 PST

Update

We are continuing to investigate intermittent issues with Historical Reporting not Available for some Flex Users of Customers with Enabled Flex Insights. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 23, 2024 - 07:27 PST

Investigating

Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 23, 2024 - 06:25 PST

This incident affected: FLEX (Flex Insights).