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        User Authentication Identity Gateway API Failure Increase for Pacificeast in United States

        Incident Report for Twilio

        Update

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Sep 05, 2026 - 03:48 PDT

        Investigating

        Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Pacificeast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Sep 05, 2026 - 02:46 PDT
        This incident affects: CARRIER NETWORK (Lookup Identity Match, Legacy Identity MatchAndAttributes).
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