Flex Insights Failing to Load for Multiple Customers

Incident Report for Twilio

Resolved

The issue affecting the loading of Flex Insights data for multiple customers has been fixed and the service is now functioning normally. This incident has been resolved.

Posted Jul 16, 2024 - 22:14 PDT

Monitoring

Flex Insights data is now loading normally. We will continue to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2024 - 21:23 PDT

Update

We are continuing to experience the issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2024 - 20:26 PDT

Update

We are currently experiencing an issue while loading Flex Insights data. Customers will see the error "Flex Insights has been unable to fetch some of your dashboards". Our engineering team is actively investigating the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 16, 2024 - 19:28 PDT

Investigating

Our monitoring systems have detected a potential issue on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 16, 2024 - 19:19 PDT

This incident affected: FLEX (Flex Insights).