SMS Delivery Delays for multiple networks in South Africa for a subset of Longcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. This incident has been resolved.

Posted Mar 22, 2024 - 01:38 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 23:50 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 23:22 PDT

Update

We are still experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 19:32 PDT

Update

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 21, 2024 - 17:46 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple networks in South Africa for a subset of Longcodes Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 21, 2024 - 16:43 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).