Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 24, 2026 - 11:02 PDT

Update

Transfer calls done via SIP REFER in Elastic SIP Trunking are no longer Failing With Error Code 32204, we'll monitor for 30 minutes and will share more info if it becomes available.

Posted Sep 24, 2026 - 10:56 PDT

Update

We are continuing to investigate this issue.

Posted Sep 24, 2026 - 10:38 PDT

Update

Transfer calls done via SIP REFER in Elastic SIP Trunking is Failing With Error Code 32204, our engineers are actively working on this and will provide an update in 1 hour or as soon as more information is available.

Posted Sep 24, 2026 - 10:36 PDT

Investigating

Our monitoring systems have detected a potential issue with Voice. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Sep 24, 2026 - 10:19 PDT

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1, Termination US1), ELASTIC SIP TRUNKING AU1 (Origination AU1, Termination AU1), and ELASTIC SIP TRUNKING IE1 (Origination IE1, Termination IE1).