SMS Delivery Failures on CTBC Cellular in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to CTBC Cellular in Brazil. This incident has been resolved.

Posted Mar 23, 2021 - 20:51 PDT

Update

We are observing successful SMS delivery to CTBC Cellular in Brazil . We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 23, 2021 - 19:02 PDT

Monitoring

We are observing successful SMS delivery to CTBC Cellular in Brazil for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2021 - 18:02 PDT

Investigating

We are experiencing a small amount of delivery failures sending SMS to CTBC Cellular in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 23, 2021 - 17:06 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).