Inbound Call Failures to a Subset of Thailand Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing call failures to a subset of Twilio Thailand phone numbers. This incident has been resolved.

Posted Jan 08, 2024 - 16:31 PST

Update

We are still experiencing call failures to a subset of Twilio Thailand phone numbers. We will continue to work with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 08, 2024 - 15:41 PST

Investigating

We are currently observing call failures to a subset of Twilio Thailand phone numbers. We will keep working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 08, 2024 - 13:40 PST

Update

We continue to see recovery for inbound calls to a subset of Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 08, 2024 - 11:42 PST

Monitoring

We have started seeing recovery for inbound calls to a subset of Twilio Thailand phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 08, 2024 - 09:41 PST

Investigating

We are observing call failures to a subset of Twilio Thailand phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 08, 2024 - 08:55 PST

This incident affected: CARRIER NETWORK (Voice, APAC).