Voice Suspension Banner in the Console in Active Accounts

Incident Report for Twilio

Resolved

This Console incident has been resolved and service is operating normally at this time.

Posted Sep 28, 2023 - 09:52 PDT

Monitoring

The incident causing Voice Account Suspension banner in the Console is now resolved. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 28, 2023 - 09:17 PDT

Identified

Our engineers have identified the issue in the Console and are actively working to deploy a fix. Customers may see the banner: ‘’Voice has been suspended. Your account has been suspended from making and receiving voice call due to potentially fraudulent activity’’. Accounts remain active and operating. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Sep 28, 2023 - 08:58 PDT

Update

We are investigating an issue with the console. Customer are seeing a Voice Suspension Banner, but accounts remain active and operating. We expect to provide another update in 30 minutes or as soon as more information becomes available

Posted Sep 28, 2023 - 08:35 PDT

Investigating

Our monitoring systems have detected a potential issue in the Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 28, 2023 - 08:24 PDT

This incident affected: DEVELOPER TOOLS (Console).