Voice Calls are failing for calls that have Recordings Enabled

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Aug 31, 2017 - 11:47 PDT

Update

Our Engineering teams have identified the incident window to have started at 11:10am Pacific and we saw full recovery by 11:17am Pacific. Calls that have recordings enabled are no longer failing, all systems are operating normally.

Posted Aug 31, 2017 - 11:43 PDT

Update

We have identified the issues and are currently monitoring the recovery of our systems.

Posted Aug 31, 2017 - 11:25 PDT

Monitoring

We have identified the issues and are currently monitoring the recovery of our systems.

Posted Aug 31, 2017 - 11:24 PDT

Investigating

We are currently investigating an issues that is causing Voice Calls to fail when recordings are enabled for the call.

Posted Aug 31, 2017 - 11:21 PDT

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Recording US1).