SMS and MMS Delivery Delays to Multiple Networks in the US and Canada for a subset of Long Codes and Toll-Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing MMS/SMS delivery delays when sending messages to To Multiple Networks in US and Canada via subset Toll-free, Long code, and Short code. This incident has been resolved.

Posted Oct 18, 2023 - 16:57 PDT

Monitoring

We are observing recovery in MMS/SMS delivery delays when sending messages to Multiple Networks in the US and Canada for a subset of Long Codes and Toll-Free Numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 18, 2023 - 16:03 PDT

Update

We are experiencing MMS/SMS delivery delays when sending messages to Multiple Networks in the US and Canada for a subset of Long Codes and Toll-Free Numbers. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 18, 2023 - 15:02 PDT

Investigating

Our monitoring systems have detected a potential issue SMS/MMS Delivery Delays To Multiple Networks in US and Canada via subset Toll-free, Long code, and Short code. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 18, 2023 - 14:57 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).