Some Customers are Unable to Create Public key Credentials in IE1 and AU1 via the API

Incident Report for Twilio

Resolved

Our engineers have confirmed that we do not have customers using this feature in our AU1 region, so we will be tracking and deploying the solution for AU internally. As stated previously, the solution for IE1 has been deployed, and it is now possible to generate public key credentials in the Ireland region via API. This incident is resolved.

Posted Mar 31, 2022 - 09:22 PDT

Update

Our engineers have deployed the solution for IE1, and it is now possible to generate public key credentials in the Ireland region via API. We are still awaiting final confirmation for AU1. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Mar 31, 2022 - 06:48 PDT

Update

We have identified the cause of service interruption with credentials API. Where some of our customers who were trying to create public keys through the API in IE1 and AU1 were not able to complete that. Our engineers will have the solution deployed to mitigate the problem. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Mar 31, 2022 - 04:30 PDT

Identified

Posted Mar 30, 2022 - 04:27 PDT

Update

We are still investigating a service interruption with credentials API. As some of our customers who are trying to create public keys through the API in IE1 and AU1 are still not able to complete that. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 30, 2022 - 02:30 PDT

Investigating

We are investigating a service interruption with credentials API. As some of our customers who are trying to create public keys through the API in IE1 and AU1 aren’t able to complete that. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2022 - 01:29 PDT

This incident affected: DEVELOPER TOOLS (REST API).