SMS Delivery Delays to Algar Telecom Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. This incident has been resolved.

Posted Jul 15, 2024 - 16:05 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Algar Telecom and Brisanet Networks in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 15, 2024 - 14:05 PDT

Update

We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jul 14, 2024 - 16:51 PDT

Update

We are no longer experiencing SMS delivery delays to Brisanet network in Brazil. We continue to investigate the issue causing SMS delivery delays when sending messages to Algar Telecom network in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jul 13, 2024 - 16:49 PDT

Update

We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 13, 2024 - 03:41 PDT

Update

We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 19:55 PDT

Update

We continue to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 15:55 PDT

Update

We are continuing to investigate the issue causing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partners to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 13:55 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Algar Telecom and Brisanet Networks in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

Posted Jul 12, 2024 - 12:56 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS delivery delays to Algar Telecom and Brisanet Networks in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 12, 2024 - 12:54 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).