Issue with our Multi-Factor Authentication System

Incident Report for Twilio

Resolved

We are no longer observing problems with the Twilio Console Multi-Factor Authentication system. The performance of this system was impacted from 02:37PM to 03:14PM PST and customers would have been unable to login, create accounts, or use Verify during this period. This issue has been resolved.

Posted Feb 14, 2022 - 15:55 PST

Monitoring

We are observing recovery with the Twilio Console Multi-Factor Authentication system. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 14, 2022 - 15:20 PST

Update

We are currently seeing degraded performance on our Multi-Factor Authentication system. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 14, 2022 - 15:14 PST

Investigating

Our monitoring systems have detected a potential issue with the Twilio Console Multi-Factor Authentication system. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 14, 2022 - 14:56 PST

This incident affected: ACCOUNT SECURITY (Verify).