SMS Delivery Failures to a Subset of Twilio Philippines Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Twilio Philippines numbers. This incident has been resolved.

Posted Jun 30, 2021 - 19:16 PDT

Monitoring

We are observing successful SMS delivery to a subset of Twilio Philippines numbers for the last 30 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 30, 2021 - 17:56 PDT

Update

We are experiencing SMS delivery failures to a subset of Twilio Philippines numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 30, 2021 - 16:54 PDT

Investigating

Our monitoring systems have detected a potential issue with messages not received to a subset of Twilio Philippines numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 30, 2021 - 16:49 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).