Marketplace Services Down in US1

Incident Report for Twilio

Resolved

We are no longer experiencing issue with Marketplace services. This incident has been resolved.

Posted Jan 26, 2023 - 22:17 PST

Monitoring

For the incident impacting Marketplace services, we have observed a recovery for all services. We will be monitoring all services to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 26, 2023 - 22:12 PST

Update

We are currently experiencing issues with creating Pay Connectors or updating existing Pay connectors. There is no impact on creating tokens or capturing payments. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Jan 26, 2023 - 21:03 PST

Update

We are still experiencing issues creating tokens or capture payments using Twilio Pay on Voice calls in the US1 region. Our engineering team is actively looking into the issue. We expect to provide an update within 2 hours or as soon as information become available.

Posted Jan 26, 2023 - 20:51 PST

Update

We are still experiencing issues creating tokens or capture payments using Twilio Pay on Voice calls in the US1 region. Our engineering team is actively looking into the issue. We expect to provide an update within an hour or as soon as information become available.

Posted Jan 26, 2023 - 19:49 PST

Update

We are currently seeing an issue with Marketplace Services(Addons and Pay) in the US1 region. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 26, 2023 - 19:17 PST

Investigating

Our monitoring systems have detected a potential issue with Marketplace Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 26, 2023 - 19:04 PST

This incident affected: TWILIO PLATFORM (Other).