PCAP for SIP or Elastic SIP Trunking calls are not available for download via Twilio Console

Incident Report for Twilio

Resolved

The issue with PCAP files for SIP has been resolved and is operating normally at this time.

Posted Oct 22, 2025 - 06:02 PDT

Monitoring

SIP PCAP files in Twilio console are now accessible. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 22, 2025 - 04:02 PDT

Update

Some voice customers are currently experiencing issues accessing SIP PCAP files in their Twilio Console. Our engineering team is actively investigating the root cause. We will provide an update within 2 hours or as soon as more information is available.

Posted Oct 22, 2025 - 02:17 PDT

Update

Some voice customers are currently experiencing issues accessing SIP PCAP files in their Twilio Console. Our engineering team is actively investigating the root cause. We will provide an update within 1 hour or as soon as more information is available.

Posted Oct 22, 2025 - 01:17 PDT

Investigating

Our monitoring systems have detected a potential issue with PCAP for SIP. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 22, 2025 - 01:08 PDT

This incident affected: DEVELOPER TOOLS (Console).