UK Customers Are Unable to Provision Phone Numbers to Their Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial

Incident Report for Twilio

Resolved

The issue has been resolved, and the button “Get trial phone number” under the Send an SMS page are operating normally at this time.

Posted Jun 17, 2024 - 18:15 PDT

Update

The button “Get trial phone number” under the Send an SMS page are now operating normally, UK customers that were facing the error when trying to provision a phone number to their account should now see the fix implemented. We will continue to monitor for system stability. We’ll provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2024 - 16:15 PDT

Monitoring

The button “Get trial phone number” under the Send an SMS page are now operating normally, UK customers that were facing the error when trying to provision a phone number to their account should now see the fix implemented. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jun 17, 2024 - 15:49 PDT

Update

Our engineers have identified the issue affecting some UK customers causing an error when trying to provision a phone number to their account by using the button “Get trial phone number” under the Send an SMS page and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 17, 2024 - 15:09 PDT

Identified

Our engineers have identified the issue affecting some UK customers causing an error when trying to provision a phone number to their account by using the button “Get trial phone number” under the Send an SMS page and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 17, 2024 - 12:00 PDT

Update

We are investigating an issue affecting some UK customers that are running into an error when trying to provision a phone number to their account by using the button “Get trial phone number” under the Send an SMS page. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 17, 2024 - 10:58 PDT

Investigating

Our monitoring systems have detected a potential issue trial users buying UK numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 17, 2024 - 10:34 PDT

This incident affected: PHONE NUMBERS and PROGRAMMABLE MESSAGING (SMS).