Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Classification Issue
Incident
Report for Twilio
Resolved
This incident has been resolved and SMS Classification is operating normally at this time.
Monitoring
SMS Classification is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the error causing SMS classification issues, and are working to deploy a fix. We can see that the messages are getting analyzed correctly at our end, but we're continuing to investigate to make sure SMS classifications work properly. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing issues with SMS classification. However, message delivery should be unaffected. Our engineering team is actively investigating to resolve this issue. We will provide an update in 1 hour or as soon as we have more information.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue with SMS Classification, however the message delivery should be unaffected. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (SMS).