SMS Delivery Delays to Surf Telecom Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Surf Telecom Network in Brazil. This incident has been resolved.

Posted Jan 13, 2025 - 14:30 PST

Monitoring

We are observing recovery in SMS delivery when sending messages to Surf Telecom network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2025 - 12:38 PST

Update

We are still experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 13, 2025 - 11:54 PST

Update

We continue experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 13, 2025 - 09:52 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Surf Telecom network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 13, 2025 - 08:56 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).