Some inbound calls to Brazil - Porto-Alegre Numbers are failing

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 05, 2020 - 10:28 PDT

Update

Our engineers are still working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 05, 2020 - 05:04 PDT

Update

Our engineers are still working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 04, 2020 - 22:32 PDT

Identified

The issue has been identified and our engineers are working with the underlying carrier to resolve the issue. We will provide further updates as the information becomes available.

Posted Apr 04, 2020 - 18:41 PDT

Update

We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.

Posted Apr 04, 2020 - 18:02 PDT

Update

We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.

Posted Apr 04, 2020 - 13:19 PDT

Update

We are continuing to investigate this issue that is causing some calls to Brazil - Porto-Alegre Numbers to fail.

Posted Apr 04, 2020 - 11:06 PDT

Update

A small amount of voice calls to Brazil - Porto-Alegre Numbers are failing to connect. Our engineers are working with the underlying carrier to resolve the issue. We will provide more information as it is received.

Posted Apr 04, 2020 - 10:01 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 04, 2020 - 09:43 PDT

This incident affected: CARRIER NETWORK (Voice, Latin America).