Delay in logging pricing for SMS in Console and REST API

Incident Report for Twilio

Resolved

All systems are operating normally.

Posted May 15, 2018 - 18:01 PDT

Monitoring

Update: SMS Pricing is caught up and all systems are now operating normally. We continue to monitor.

Posted May 15, 2018 - 17:01 PDT

Update

Our engineering team is continuing to fix the issue. We expect the SMS pricing to catch up in next 1 hour. We will provide another update in 1 hour.

Posted May 15, 2018 - 16:21 PDT

Update

Our engineering team is continuing to fix the issue. The current delay in logging pricing for SMS is about an hour. We expect the SMS pricing to catch up by end of the day. We will provide another update in 2 hours.

Posted May 15, 2018 - 14:08 PDT

Update

Our engineering team is continuing to fix the issue with delay for pricing logging for SMS. We will provide another update in 1 hour.

Posted May 15, 2018 - 12:45 PDT

Identified

Our engineering team has identified an issue where SMS pricing logging is delayed in the console and the REST API. We are working towards fixing the problem as soon as possible. Next update in 30 minutes.

Posted May 15, 2018 - 11:59 PDT

This incident affected: TWILIO PLATFORM (Billing).