Packet Loss Impacting Voice Calls with Programmable Voice and Elastic SIP Trunking

Incident Report for Twilio

Resolved

Our monitoring systems detected packet loss that could have degraded Programmable Voice and Elastic SIP Trunking between 18:55 and 19:45 PST. We are no longer detecting packet loss and all systems are operational.

Posted Feb 03, 2021 - 20:24 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Voice and Elastic SIP Trunking. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 03, 2021 - 19:49 PST

This incident affected: ELASTIC SIP TRUNKING US1 (Origination US1) and PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1, Conference US1).