MMS Delivery Delays to AT&T and Verizon US from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to AT&T US from a subset of Shortcodes. This incident has been resolved.

Posted Jan 03, 2021 - 06:37 PST

Monitoring

We are observing recovery in delivery report delays when sending to AT&T US from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in [X minutes] or as soon as more information becomes available.

Posted Jan 03, 2021 - 06:05 PST

Update

We are continuing to investigate MMS delivery delays to AT&T and Verizon US from a Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 02, 2021 - 15:16 PST

Update

We are still experiencing MMS delivery delays to AT&T and Verizon US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

Posted Jan 01, 2021 - 23:11 PST

Update

We are still experiencing MMS delivery delays to AT&T and Verizon US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 01, 2021 - 15:10 PST

Update

We are still experiencing MMS delivery delays to AT&T and Verizon US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 01, 2021 - 11:14 PST

Update

We are still experiencing MMS delivery delays to AT&T and also Verizon US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 01, 2021 - 09:21 PST

Update

We are still experiencing MMS delivery delays to AT&T US from a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 01, 2021 - 09:14 PST

Investigating

We are experiencing MMS delivery delays to AT&T US from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 01, 2021 - 08:14 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).