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        Voice Application SID is Removed When Updating Phone Number Config in Twilio Console

        Incident Report for Twilio

        Resolved

        The issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console has been resolved.
        Posted May 19, 2023 - 17:49 PDT

        Monitoring

        We have started seeing recovery for the issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted May 19, 2023 - 17:34 PDT

        Update

        Our engineers have identified the issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console, and are working to deploy a fix. Customers can still use the API. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted May 19, 2023 - 13:48 PDT

        Update

        Our engineers have identified the issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console, and are working to deploy a fix. Customers can still use the API. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 19, 2023 - 11:48 PDT

        Identified

        Our engineers have identified the issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted May 19, 2023 - 10:50 PDT

        Investigating

        We’re investigating an issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console. Our engineering team has been alerted and is actively investigating. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted May 19, 2023 - 06:45 PDT

        Identified

        The engineering team have identified the root cause of the issue that is affecting Twilio Console. The team is working on the fix at the moment, and we expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted May 19, 2023 - 04:40 PDT

        Update

        We’ve become aware of a potential issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted May 19, 2023 - 03:40 PDT

        Update

        We’ve become aware of a potential issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available
        Posted May 19, 2023 - 03:32 PDT

        Investigating

        We've become aware of a potential issue with Programmable Voice where application SID is removed when updating messaging config in Twilio console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted May 19, 2023 - 02:53 PDT
        This incident affected: DEVELOPER TOOLS (Console).