Call Failures From US Network Subscribers to a Subset of Twilio's Toll Free Numbers

Incident Report for Twilio

Resolved

The issue affecting US Network Subscribers to a subset of Twilio Toll-free Numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 03, 2025 - 15:30 PDT

Monitoring

We have started seeing recovery for inbound calls to Twilio from US Network Subscribers to a subset of Twilio Toll-free Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 03, 2025 - 13:25 PDT

Update

We are observing call failures from US Network Subscribers to a subset of Twilio Toll-free Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 03, 2025 - 12:33 PDT

Investigating

Our monitoring systems have detected a potential issue Inbound calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 03, 2025 - 12:23 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN).