Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Claro Network in Brazil
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.
Update
We continue observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still continuing to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
Investigating
After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing successful SMS delivery to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS, Latin America).