SMS Delivery Delays to Claro Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Brazil. This incident has been resolved.

Posted Apr 28, 2024 - 12:07 PDT

Update

We continue observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2024 - 10:20 PDT

Monitoring

We are observing recovery in receiving message delivery reports when sending to Claro network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2024 - 08:15 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

Posted Apr 27, 2024 - 18:55 PDT

Update

We are still experiencing delays in receiving message delivery reports when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Apr 27, 2024 - 02:53 PDT

Update

We are still continuing to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 18:57 PDT

Update

We continue to experience delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 15:38 PDT

Update

After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.

Posted Apr 26, 2024 - 13:38 PDT

Investigating

After monitoring for some time, we started seeing a degradation of the service. We're experiencing delivery reports delays. Our engineers are working Claro Network in Brazil to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 26, 2024 - 12:35 PDT

Monitoring

We are observing successful SMS delivery to Claro Network in Brazil. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 26, 2024 - 10:36 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Claro Network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 26, 2024 - 09:41 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).