Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
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Issues found outside of Twilio’s Network
System Metrics
WhatsApp Sender Onboarding Failures When Using Senders API
Incident
Report for Twilio
Resolved
We are no longer experiencing WhatsApp sender onboarding failures when using senders API. This incident has been resolved.
Monitoring
Our monitoring shows overall improvement with WhatsApp Sender Onboarding When Using Senders API. We will continue monitoring the system to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with WhatsApp onboarding failures when using the Senders API. We are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
Our engineers are investigating an issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).