WhatsApp Sender Onboarding Failures When Using Senders API

Incident Report for Twilio

Resolved

We are no longer experiencing WhatsApp sender onboarding failures when using senders API. This incident has been resolved.

Posted Dec 06, 2024 - 12:16 PST

Monitoring

Our monitoring shows overall improvement with WhatsApp Sender Onboarding When Using Senders API. We will continue monitoring the system to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 06, 2024 - 11:44 PST

Update

Our engineers have identified the issue with WhatsApp onboarding failures when using the Senders API. We are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 06, 2024 - 11:22 PST

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Dec 06, 2024 - 01:51 PST

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Dec 05, 2024 - 17:52 PST

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 05, 2024 - 13:51 PST

Update

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 05, 2024 - 11:50 PST

Identified

Our engineers have identified the issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2024 - 10:54 PST

Update

Our engineers are investigating an issue with WhatsApp onboarding when using the Senders API blocking customers from onboarding to WhatsApp. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 05, 2024 - 09:58 PST

Investigating

Our monitoring systems have detected a potential issue with WhatsApp Onboarding. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 05, 2024 - 09:50 PST

This incident affected: PROGRAMMABLE MESSAGING (WhatsApp Messaging).