Degraded performance of inbound SMS in the UK

Incident Report for Twilio

Resolved

The issue has been identified with our Carrier partner. We will be reaching out to affected customers for status updates on specific inbound SMS numbers in UK.

Posted Feb 03, 2016 - 17:21 PST

Update

We are continuing to work with our providers to resolve the current Inbound SMS issues on a small number of UK phone numbers.

Posted Feb 03, 2016 - 12:04 PST

Update

We are continuing to work with the carrier partner to resolve the issue.

Posted Feb 03, 2016 - 08:27 PST

Update

Our carrier partner has identified the issue with their provider and is working on the resolution. We will provide another update in 60 minutes.

Posted Feb 03, 2016 - 06:09 PST

Update

We continue to work with the carrier partner to resolve the issue and will provide another update in 60 minutes.

Posted Feb 03, 2016 - 04:56 PST

Update

We are continuing to work with the carrier partner to resolve the issue and will provide another update in 60 minutes.

Posted Feb 03, 2016 - 03:57 PST

Update

We are continuing to work with the carrier partner to resolve the issue and will provide another update in 30 minutes.

Posted Feb 03, 2016 - 03:13 PST

Identified

We have identified an issue with a carrier partner impacting a small percentage of inbound SMS in the UK. We are working to resolve the issue and will provide another update in 30 minutes.

Posted Feb 03, 2016 - 02:42 PST

Investigating

We are investigating degraded performance of inbound SMS in the UK on a subset of Twilio UK mobile numbers.

Posted Feb 03, 2016 - 02:12 PST