Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Sessions not being closed past expiration in Proxy service
Incident
Report for Twilio
Resolved
We have completed the process to remediate sessions that were created or expired from 0645 PT to 1335 PT. This incident has been resolved and the service is back to the normal state.
Update
We have begun the process to remediate sessions that were created or expired from 0645 PT to 1335 PT. We will continue to monitor and will provide the next update in 12 hours or as quickly as possible.
Update
We are continuing to work on remediation for the sessions that were created or expired from 0645 to 1335 PT. We will continue to monitor and will provide an update as soon as more information becomes available.
Monitoring
A fix has been implemented at 1335 PT for the issue preventing Proxy sessions from properly expiring and releasing associated phone numbers. Any new sessions that are being created after 1335 PT will be processed normally. We are continuing to work on remediation for the sessions that were created or expired from 0645 to 1335 PT. We will continue to monitor and will provide an update as soon as more information becomes available.
Update
We are continuing to work on the fix for the issue preventing Proxy sessions from closing past expiration. We will provide another update in the next hour or as soon as additional information is available.
Identified
Our engineers have identified the issue preventing Proxy sessions from closing past expiration and are working on the fix. We will provide another update in the next hour or as soon as additional information is available.
Update
We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We are seeing an increase in errors relating to Proxy Phone number selection, "No Available Unused Proxy" or Error Number 80208. If you are seeing this error for the first time, or an increase in number of errors, we recommend adding additional phone numbers to your Proxy Number Pool for new sessions to be created.
Update
We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We are seeing an increase in errors relating to Proxy Phone number selection, "No Available Unused Proxy" or Error Number 80208. If you are seeing this error for the first time, or an increase in number of errors, we recommend adding additional phone numbers to your Proxy Number Pool for new sessions to be created.
Update
We are continuing to work on the issue preventing Proxy sessions from closing past expiration. We will provide further updates as the information becomes available.
Investigating
We are currently observing an issue with Twilio Proxy where sessions are not being closed after they reached or past their expiration time. We are working to resolve.
This incident affected: PROXY.