SMS Delivery Report Delays to Multiple Networks in The US via Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to multiple networks in the United States via a subset of short codes. This incident has been resolved.

Posted Nov 08, 2021 - 19:18 PST

Monitoring

We are observing recovery in delivery report delays when sending to multiple networks in the United States via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 08, 2021 - 18:58 PST

Update

We are investigating SMS delivery report delays to multiple networks in the United States via a subset of short codes. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 08, 2021 - 17:58 PST

Update

We are continuing to investigate this issue.

Posted Nov 08, 2021 - 17:32 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery report delays to multiple networks in the United States via a subset of short codes. Please note that the actual SMS delivery is not impacted. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Nov 08, 2021 - 17:17 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).