SMS Delivery Delays to a Subset of Small Networks in the United States of America via a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. This incident has been resolved.

Posted Jul 16, 2025 - 23:02 PDT

Monitoring

We are observing recovery with SMS delivery delays to a subset of small networks in the United States of America via a subset of short codes. We will continue monitoring to ensure a full recovery and provide another update in 2 hours.

Posted Jul 16, 2025 - 21:03 PDT

Update

Customers continue experienccing SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 16, 2025 - 17:07 PDT

Update

Customers may experience SMS delivery delays to a subset of small networks in the United States of America via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 16, 2025 - 15:03 PDT

Update

We are experiencing SMS delivery delays when sending messages to Dish Network in the United States of America via a Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 16, 2025 - 14:38 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Dish Network in the United States of America via a Subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 16, 2025 - 14:32 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).