SMS delivery degradation towards NRJ Mobile Network, France

Incident Report for Twilio

Resolved

We have confirmed the recovery of issues related to SMS delivery to NRJ Mobile network in France. Service has been restored.

Posted Sep 16, 2019 - 02:36 PDT

Monitoring

We are seeing successful delivery to NRJ Mobile network in France. We will continue to monitor to ensure a full recovery.

Posted Sep 16, 2019 - 01:11 PDT

Investigating

We are observing delivery degradation for SMS messages sent to the NRJ Mobile network in France. We are working with our carrier partners to resolve the issue and will provide an update as soon as we have more information.

Posted Sep 15, 2019 - 13:54 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS) and CARRIER NETWORK (SMS, Europe).